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©2018 created by Brue House.

FAQs

Orders

What payment methods do you accept?

We accept the following methods of payment: PayPal, Visa, Mastercard, Delta, Maestro/Switch and American Express.

Can I amend an existing order?

Items are handmade and made-to-order and as soon as we receive an order, we aim to start creating it. Once an order has been made, we are unable to make any amendments. Should you need to make any changes to a new order, email us at info@bruehouse.co.uk or telephone us on 07947 608 806 as soon as possible and we will certainly do all we can to assist.

Can you provide a fabric sample?

We can provide you with fabric samples - just get in touch by email.

Can I request an item to be made from a different Harris Tweed from your store?

Yes! We are able to create any of our products using any of the Harris Tweeds we have in stock. Use the custom request page stating the item and the Harris Tweed you would like.

Delivery

Do you ship internationally?

Yes, based on the size and weight of your order the cost will be calculated at checkout.

How will my order be sent?

UK orders are dispatched via 1st class Royal Mail Signed For or Royal Mail Special Delivery.

International orders are dispatched via Royal Mail International Signed / Tracked.

When can I expect to receive my delivery?

Items are handmade and made-to-order, and we aim to dispatch in 3-5 working days.

Our standard delivery times are:
   - UK: 3-5 working days
   - EU: 5-10 working day
   - US: 10-15 working days
   - Worldwide: 10-20 working days

Please allow extra time around Christmas.

How much is the postage going to cost me?

Postage is based on the weight & size of your order with UK postage starting from £2.50.

Some international countries may incur additional postage costs.