Shipping Policy

We aim to dispatch orders within 1-5 working days.

Please allow extra time around Christmas.

Shipping method - Orders are dispatched by Royal Mail 1st Class Signed For, Special Delivery or International Tracked/Signed

Return Policy

Our lampshades & cushion covers are handmade by us and made to order soon after your order is placed, therefore are non-returnable and non-refundable.  Please ensure that you place your correct order as mistakes cannot be rectified afterwards, thank you.
Swatches are available to purchase from our website.

All other products are returnable. Please contact us within 14 days of receiving your order.

If you wish to return an item please contact us. 

Refunds are only processed after inspection by us. Please contact us within 14 days of receiving your order.

Returns will only be accepted if the items are in the following conditions:

  • unused and in their original sale condition

  • be smoke, perfume and pet hair free

  • in the original untorn packaging with all tags attached and leaflet enclosed

 

If products are not returned in the above condition, then we will not process the return and they will be returned to you at your expense. All returns postage is at the customers expense.

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©2018 created by Brue House.