Delivery & Returns
Lampshades & Cushion Covers - These are made to order - We aim to dispatch orders within 10 working days.
In the run up towards Christmas - November & December only - please allow 2-3 weeks before dispatch.
All other products - We aim to dispatch orders within 1-2 working days.
Shipping method - Orders are dispatched by either 1st class Royal Mail Signed For, Special Delivery or International Tracked/Signed.
Our lampshades/ceiling pendants & cushion covers are handmade by us and made to order soon after your order is placed, therefore they are non-returnable and non-refundable. Please ensure that you place your correct order as mistakes cannot be rectified afterwards, thank you. Swatches are available to purchase from our website.
All other products are returnable. If you wish to return a product, please contact us within 14 days of receiving your order.
Refunds are only processed after inspection by us.
Returns will only be accepted in all of the following conditions:
- The product is unused/unwashed and in their original sale condition
- The product is smoke, perfume and pet hair free
- The product is in the original untorn packaging with all tags attached and leaflet enclosed
- You have contacted us within 14 days of receiving the product
- You have returned the product to us within 14 days of contacting us
If the product is not returned in the above condition, then we will not be able to process the return and the product will be returned to you at your expense.
All return postage is at the customer's expense.